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Work with Conversations

Reply to conversations, forward emails, merge duplicates, and more

  • Understand Conversation Icons and Colors
  • Reply and Add Notes to Conversations
  • Create a New Conversation
  • Assign Conversations
  • Merge Multiple Conversations From One Customer
  • Edit Threads and Notes
  • Forward Conversations Outside of Help Scout
  • Change the Customer on a Conversation
  • Move Conversations to Different Inboxes
  • Follow a Conversation
  • About the Recently Deleted View
  • Move Between Conversations With Redirect Options
  • Use @mentions in Notes
  • Manage Voice Messages
  • Create a Conversation With Pre-filled Data
  • Search Filters With Operators
  • Keyboard Navigation
  • About the Waiting Sort
  • Search in Help Scout
  • Customer Properties
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Categories

  • Copy Email to Help Scout
  • Inbox Settings
  • Work with Conversations
  • Productivity
  • Customer Management
  • Mobile Apps
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