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Working with Conversations

Replying to conversations, forwarding messages, merging duplicates, and more

  • Understand Conversation Icons and Colors
  • Reply and Add Notes to Conversations
  • Create a New Conversation
  • Assign Conversations
  • Merge Multiple Conversations From One Customer
  • Edit Threads and Notes
  • Send Article Links or Content With the Docs Search Bar
  • How to forward conversations
  • Customer Profiles
  • Change the Customer on a Conversation
  • Move conversations to different mailboxes
  • Follow a Conversation
  • Restore Deleted Conversations in Help Scout
  • Move Between Conversations With Redirect Options
  • Use @mentions in Notes
  • Manage Voice Messages
  • Create a conversation with pre-filled data
  • Manage Spam and Unwanted Email
  • Search Filters With Operators
  • Keyboard Shortcuts
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Categories

  • Getting Started
  • Account Management
  • Reporting
  • Copying Email to Help Scout
  • Working with Conversations
  • Productivity
  • Mailbox and User Settings
  • Mobile Apps
  • Integrations
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