Keyboard shortcuts

Keyboard shortcuts provide a quick and easy way to move around Help Scout. They are built into Help Scout so no need to enable anything on your end. 

In this article

Turning Off Keyboard Shortcuts

Keyboard shortcuts can be disabled under the Your Profile section of your account by toggling off the Keyboard Shortcuts option.Disable Keyboard Shortcuts

Keyboard Shortcuts - Image List

Conversation Actions

Conversation List

Folders

Text Editor

Windows: Use the  Control key in place of the Command key for these shortcuts.

Tags Management

All Pages

Docs Search

Keyboard Shortcuts - Text List

Below is a searchable text list of these shortcuts.

Conversation Actions

Reply - R
Add Note - N
Forward - F
Edit Draft - E
Delete Conversation - D
Next Conversation - K
Previous Conversation - J
Assign - A
Follow - O
Status - S
Status: Active - S then A
Status: Pending - S then P
Status: Closed - S then C
Status: Spam - S then S
Add Tag - T
Undo (after send) - Z

Conversation List

Select - Arrow Up or Arrow Down
Toggle Selected - Spacebar
Open Selected - Return/Enter
Next Page - K
Prevous Page - J
Select All - * then A
Select None - * then N
Select Active (bold) - * then B
Select Inactive (unbold) - * then I
Assigned Selected - A
Status (selected) - S
Status (selected): Active - S then A
Status (selected): Pending - S then P
Status (selected): Closed - S then C
Status (selected): Spam - S then S
Move Selected -
Delete Selected - D

Folders

Dashboard - G then H
Unassigned Folder - G then U
Mine Folder - G then M
Drafts Folder - G then D
Assigned Folder - G then A
Closed Folder - G then C
Spam Folder - G then
New Conversation - G then N
Mailbox Settings Dropdown - , (comma)

Text Editor 

Windows: Use Ctrl in place of Cmd for these shortcuts

Bold - Cmd + B
Italic - Cmd + I
Underline - Cmd + U
Bullet List - Cmd + * or Cmd + Shift + 8
Numbered List - Cmd + & or Cmd + Shift + 7
Undo - Cmd + Z
Save Draft - Cmd + Shift + D
Attach File - Cmd + Shift + A
Toggle Saved Replies - Cmd + Shift + S
Create a Link - Cmd + K
Send Reply/Save Note - Cmd + Return/Enter
Discard Reply/Note - Esc

Tags Management

Select All - * then A
Select None - * then N
View Selected - V
Edit Selected - T
Merge Selected - M
Delete Selected - D
De-select / close menu - Esc

All Pages

Toggle Search - /
Keyboard Shortcuts - ?
Close window or menu - Esc

Docs Search 

Toggle Search - Cmd + /
Select - Arrow Up or Arrow Down 
Preview Article - Return/Enter
Insert Link w/ reply or note open - Spacebar

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