Keyboard Shortcuts
Keyboard shortcuts provide a quick and easy way to move around Help Scout. They are built into Help Scout so no need to enable anything on your end.
In this article
Turning Off Keyboard Shortcuts
Keyboard shortcuts can be disabled under the Your Profile section of your account by toggling off the Keyboard Shortcuts option.
Keyboard Shortcuts - Image List
Conversation Actions
Conversation List
Folders
Text Editor
Windows: Use the Control key in place of the Command key for these shortcuts.
Tags Management
All Pages
Docs Search
Keyboard Shortcuts - Text List
Below is a searchable text list of these shortcuts.
Conversation Actions
Reply - R
Add Note - N
Forward - F
Edit Draft - E
Delete Conversation - D
Next Conversation - K
Previous Conversation - J
Assign - A
Follow - O
Status - S
Status: Active - S then A
Status: Pending - S then P
Status: Closed - S then C
Status: Spam - S then S
Add Tag - T
Undo (after send) - Z
Conversation List
Select - Arrow Up or Arrow Down
Toggle Selected - Spacebar
Open Selected - Return/Enter
Next Page - K
Prevous Page - J
Select All - * then A
Select None - * then N
Select Active (bold) - * then B
Select Inactive (unbold) - * then I
Assigned Selected - A
Status (selected) - S
Status (selected): Active - S then A
Status (selected): Pending - S then P
Status (selected): Closed - S then C
Status (selected): Spam - S then S
Move Selected - M
Delete Selected - D
Folders
Dashboard - G then H
Unassigned Folder - G then U
Mine Folder - G then M
Drafts Folder - G then D
Assigned Folder - G then A
Closed Folder - G then C
Spam Folder - G then S
New Conversation - G then N
Mailbox Settings Dropdown - , (comma)
Text Editor
Windows: Use Ctrl in place of Cmd for these shortcuts
Bold - Cmd + B
Italic - Cmd + I
Underline - Cmd + U
Bullet List - Cmd + * or Cmd + Shift + 8
Numbered List - Cmd + & or Cmd + Shift + 7
Undo - Cmd + Z
Save Draft - Cmd + Shift + D
Attach File - Cmd + Shift + A
Toggle Saved Replies - Cmd + Shift + S
Create a Link - Cmd + K
Send Reply/Save Note - Cmd + Return/Enter
Discard Reply/Note - Esc
Tags Management
Select All - * then A
Select None - * then N
View Selected - V
Edit Selected - T
Merge Selected - M
Delete Selected - D
De-select / close menu - Esc
All Pages
Toggle Search - /
Keyboard Shortcuts - ?
Close window or menu - Esc
Docs Search
Toggle Search - Cmd + /
Select - Arrow Up or Arrow Down
Preview Article - Return/Enter
Insert Link w/ reply or note open - Spacebar