Keyboard Navigation
A command palette and keyboard shortcuts provide a quick and easy way to move around Help Scout.
In this article
Command Palette
Press Cmd+K (Ctrl+K on Windows) to pull up the command palette when in a conversation or in a list of conversations.
Use the arrow keys to navigate the list of actions, or start typing the name of the action you're looking for. Press Return (Enter on Windows) to select the highlighted action.
Press Esc to exit the command palette without selecting an action.
Turn Off Keyboard Navigation
Head to Your Profile to disable all keyboard navigation — this includes both the command palette and individual shortcuts. Click the toggle switch next to Keyboard Shortcuts to disable these features.
See Manage Your User Profile for more help with your profile options.
Keyboard Shortcuts - Image List
Conversation Actions
Conversation List
Folders
Text Editor
Windows: Use the Ctrl key in place of the cmd key.
Docs and Saved Reply Search & Insert
Tags Management
All Pages
Keyboard Shortcuts - Text List
Below is a searchable text list of these shortcuts.
Conversation Actions
Reply - R
Add Note - N
Forward - F
Edit Draft - E
Delete Conversation - D
Previous Conversation - K
Next Conversation - J
Assign - A
Follow - O
Status - S
Status: Active - S then A
Status: Pending - S then P
Status: Closed - S then C
Status: Spam - !
Add Tag - T
Undo (after send) - Z
Conversation List
Select - Arrow Up or Arrow Down
Toggle Selected - Spacebar
Open Selected - Return/Enter
Next Page - K
Previous Page - J
Select All - * then A
Select None - * then N
Select Active (bold) - * then B
Select Inactive (unbold) - * then I
Assigned Selected - A
Status (selected) - S
Status (selected): Active - S then A
Status (selected): Pending - S then P
Status (selected): Closed - S then C
Status (selected): Spam - S then S
Move Selected - M
Delete Selected - D
FoldersDashboard - G then H
Unassigned Folder - G then U
Mine Folder - G then M
Drafts Folder - G then D
Assigned Folder - G then A
Closed Folder - G then C
Spam Folder - G then S
New Conversation - G then N
Inbox Settings Dropdown - , (comma)
Text Editor
Windows: Use Ctrl in place of Cmd for these shortcuts
Bold - Cmd + B
Italic - Cmd + I
Underline - Cmd + U
Bullet List - Cmd + Shift + 8
Numbered List - Cmd + Shift + 7
Undo - Cmd + Z
Discard Reply/Note Esc
Save Draft - Cmd + Shift + D
Attach File - Cmd + Shift + A
Toggle Saved Replies - Cmd + Shift + S
Toggle Docs Search - Cmd + /
Create a Link - Cmd + K
Send Reply/Save Note - Cmd + Return/Enter
Focus CC (from editor) - Cmd + Shift + C
Focus BCC (from editor) - Cmd + Shift + B
Docs and Saved Reply Search & Insert
Select - Arrow Up or Arrow Down
Preview Article - Arrow Right or Opt + Return on Mac, Alt + Enter on Windows
Insert Link w/ reply or note open - Spacebar
Tags Management
Select All - * then A
Select None - * then N
View Selected - V
Edit Selected - T
Merge Selected - M
Delete Selected - D
De-select / close menu - Esc
All PagesToggle Search - /
Keyboard Shortcuts - ?
Close window or menu - Esc