Keyboard Shortcuts

Keyboard shortcuts provide a quick and easy way to move around Help Scout. They are built into Help Scout so no need to enable anything on your end. 

In this article

Turning Off Keyboard Shortcuts

Keyboard shortcuts can be disabled under the Your Profile section of your account by toggling off the Keyboard Shortcuts option.

Keyboard Shortcuts - Image List

Conversation Actions

Conversation List


Text Editor

Windows: Use the Ctrl key in place of the cmd key.

Docs and Saved Reply Search & Insert

Tags Management

All Pages

Keyboard Shortcuts - Text List

Below is a searchable text list of these shortcuts.

Conversation Actions

Reply - R

Add Note - N

Forward - F

Edit Draft - E

Delete Conversation - D

Previous Conversation - K

Next Conversation - J

Assign - A

Follow - O

Status - S

Status: Active - S then A

Status: Pending - S then P

Status: Closed - S then C

Status: Spam - S then S

Add Tag - T

Undo (after send) - Z

Conversation List

Select - Arrow Up or Arrow Down

Toggle Selected - Spacebar

Open Selected - Return/Enter

Next Page - K

Prevous Page - J

Select All - * then A

Select None - * then N

Select Active (bold) - * then B

Select Inactive (unbold) - * then I

Assigned Selected - A

Status (selected) - S

Status (selected): Active - S then A

Status (selected): Pending - S then P

Status (selected): Closed - S then C

Status (selected): Spam - S then S

Move Selected -

Delete Selected - D


Dashboard - G then H

Unassigned Folder - G then U

Mine Folder - G then M

Drafts Folder - G then D

Assigned Folder - G then A

Closed Folder - G then C

Spam Folder - G then

New Conversation - G then N

Inbox Settings Dropdown - , (comma)

Text Editor

Windows: Use Ctrl in place of Cmd for these shortcuts

Bold - Cmd + B

Italic - Cmd + I

Underline - Cmd + U

Bullet List - Cmd + Shift + 8

Numbered List - Cmd + Shift + 7

Undo - Cmd + Z

Discard Reply/Note Esc

Save Draft - Cmd + Shift + D

Attach File - Cmd + Shift + A

Toggle Saved Replies - Cmd + Shift + S

Toggle Docs Search - Cmd + /

Create a Link - Cmd + K

Send Reply/Save Note - Cmd + Return/Enter

Focus CC (from editor) - Cmd + Shift + C

Focus BCC (from editor) - Cmd + Shift + B

Docs and Saved Reply Search & Insert

Select - Arrow Up or Arrow Down 

Preview Article - Arrow Right or Opt + Return on Mac, Alt + Enter on Windows

Insert Link w/ reply or note open - Spacebar

Tags Management

Select All - * then A

Select None - * then N

View Selected - V

Edit Selected - T

Merge Selected - M

Delete Selected - D

De-select / close menu - Esc

All Pages

Toggle Search - /

Keyboard Shortcuts - ?

Close window or menu - Esc

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