Follow a Conversation

The Follow feature lets you subscribe to a conversation to keep tabs on all of its updates, and is available on the Standard and Plus plans. This article talks about how to follow or unfollow a conversation. 

In this article

Follow a conversation


Click into the conversation you would like to follow. Open the  More Actions option from the main conversation menu (), and select FollowYou'll see a green confirmation message stating that you are now following that conversation.

Pro-tip: O is the keyboard shortcut for Follow, to skip a few clicks!


You will start receiving email notifications alerting you when any of the following actions happen: 

  • The customer replies
  • Another Help Scout User replies
  • A note is added
  • The conversation assignment changes

Unfollow a Conversation

There are two ways to unfollow a conversation.


Click Unfollow link at the bottom of any email notification. The link will open in Help Scout and you'll see a confirmation that you have unfollowed the conversation.

In Help Scout, head into the conversation, click on the More Actions ( ) menu and select Unfollow. You'll see a confirmation message that you are unfollowing the conversation.

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