Restore Deleted Conversations in Help Scout

Deleted a conversation you didn't mean to? We've all been there! You can quickly and easily restore any deleted conversations from the Recently Deleted folder view within 15 days. This article will show you how to reach the Recently Deleted view and restore any conversation you find there. 

Deleted conversations are purged from Help Scout after 15 days. 

Note: Recently Deleted is only available if you have permission to delete conversations. See User Roles and Settings for more on permission settings available to Help Scout administrators.

Restore a deleted conversation 


Open any mailbox, then click on the Closed folder from the left navigation. 


Scroll to the bottom of the Closed folder, then click on the Recently Deleted link.  


Clicking on a conversation will show you a preview of the deleted message. Just click the Restore Conversation button to restore the conversation. 

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