Restore Deleted Conversations

If you've accidentally deleted a conversation, you can quickly and easily restore it from the Recently Deleted folder view within 15 days. Deleted conversations are purged from Help Scout after 15 days. 

Note: Recently Deleted is only available if you have permission to delete conversations. See User Roles and Settings for more on permission settings available to Help Scout administrators.

Restore a deleted conversation 


Open any mailbox, then click on the Closed folder from the left navigation. 


Scroll to the bottom of the Closed folder, then click on the Recently Deleted link.  


Clicking on a conversation will show you a preview of the deleted message. Just click the Restore Conversation button to restore the conversation. 

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