Productivity
Workflows and folders, adding tags, responding to email notifications, searching
- Get Started With Workflows
- Workflow Conditions and Actions
- Create Folders Using Workflows to Organize Conversations
- Prevent Duplicate Replies With Collision Detection
- Keep Track of Aging Conversations
- Manage Help Scout Notifications
- Respond to Email Notifications to Take Action in Help Scout
- Search in Help Scout
- Filtering conversations by assignee
- Create and Manage Tags
- Create and Manage Saved Replies for Fast Answers
- Work With Variables
- Create a Mailbox Auto Reply
- Keyboard Shortcuts
- Work with Custom Fields
- Custom Fields templates and scenarios
- Create and Manage Teams
- Manual Workflows
- Automatic Workflows
- About Deleting Customer Profiles