Productivity
Workflows and folders, adding tags, responding to email notifications, searching
- Get Started With Workflows
- Workflow Conditions and Actions
- Create Folders Using Workflows to Organize Conversations
- Prevent Duplicate Replies With Traffic Cop
- Keep Track of Aging Conversations
- Manage Help Scout Notifications
- Respond to email notifications
- Searching in Help Scout
- Email commands
- Filtering conversations by assignee
- Add and Manage Tags
- Create Saved Replies for Fast Answers
- Work with Variables
- Create a Mailbox Auto Reply
- Keyboard shortcuts
- Work with Custom Fields
- Custom Fields templates and scenarios
- Work with Teams
- Manual Workflows
- Automatic Workflows