Productivity
Workflows and folders, adding tags, responding to email notifications, searching
- Get started with Workflows
- Workflow templates and scenarios
- Workflow conditions and actions
- Create folders to organize conversations
- Prevent duplicate replies with Traffic Cop
- Keeping track of aging conversations
- Managing Help Scout notifications
- Respond to email notifications
- Searching in Help Scout
- Email commands
- Filtering conversations by assignee
- Add and manage tags
- Create saved replies for fast answers
- Working with variables
- Creating a mailbox auto reply
- Keyboard shortcuts
- Working with Custom Fields
- Custom Fields templates and scenarios
- Working with Teams