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Productivity

Workflows and folders, adding tags, responding to email notifications, searching

  • Get Started With Workflows
  • Workflow Conditions and Actions
  • Create Folders Using Workflows to Organize Conversations
  • Prevent Duplicate Replies With Collision Detection
  • Keep Track of Aging Conversations
  • Manage Help Scout Notifications
  • Respond to Email Notifications to Take Action in Help Scout
  • Search in Help Scout
  • Filtering conversations by assignee
  • Create and Manage Tags
  • Create and Manage Saved Replies for Fast Answers
  • Work With Variables
  • Create a Mailbox Auto Reply
  • Keyboard Shortcuts
  • Work With Custom Fields
  • Custom Fields templates and scenarios
  • Create and Manage Teams
  • Manual Workflows
  • Automatic Workflows
  • About Deleting Customer Profiles
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Categories

  • Getting Started
  • Account Management
  • Reporting
  • Copying Email to Help Scout
  • Working with Conversations
  • Productivity
  • Mailbox and User Settings
  • Mobile Apps
  • Integrations
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