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Getting Started

Details to help you get started making the most of Help Scout's features

10 articles

Account Management

Managing your account, creating new Users, pricing details, exporting data

31 articles


Reporting features, metric definitions, use case scenarios

11 articles

Copy Email to Help Scout

Creating auto-forwarding rules, connecting contact forms, delivery errors

24 articles

Work with Conversations

Replying to conversations, forwarding messages, merging duplicates, and more

29 articles


Workflows and folders, adding tags, responding to email notifications, searching

27 articles

Inbox and User Settings

Managing User permissions, creating SPF records, spam and SMTP settings

22 articles

Mobile Apps

Check in on your mailboxes, manage conversations, collaborate with your team

4 articles


Connecting your Help Scout account with your favorite apps and services

38 articles


Get Started with Beacon

Jumpstart guide, advanced Beacon settings, modes

22 articles


Proactively send targeted, in-app notifications to your customers.

16 articles

Live Chat

Learn about chat availability, saved replies, notifications, and assignments

10 articles


Working with Docs

Setting up collections and categories, creating new articles, and using Docs search

11 articles

Managing Docs in Help Scout

Using a custom domain, sorting content, and managing multiple sites

13 articles

Formatting Content

Styling your Docs articles and sites

8 articles