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Help Desk

Getting Started

Get your Help Scout account set up in just 6 simple steps.

8 articles

Account Management

Managing your account, creating new Users, pricing details, exporting data

31 articles


Reporting features, metric definitions, use case scenarios

11 articles

Copying Email to Help Scout

Creating auto-forwarding rules, connecting contact forms, delivery errors

23 articles

Working with Conversations

Replying to conversations, forwarding messages, merging duplicates, and more

28 articles


Workflows and folders, adding tags, responding to email notifications, searching

25 articles

Mailbox and User Settings

Managing User permissions, creating SPF records, spam and SMTP settings

22 articles

Mobile Apps

Check in on your mailboxes, manage conversations, collaborate with your team

4 articles


Connecting your Help Scout account with your favorite apps and services

35 articles


Get Started with Beacon

Jumpstart guide, advanced Beacon settings, modes

22 articles


Proactively send targeted, in-app notifications to your customers.

5 articles

Live Chat

Learn about chat availability, saved replies, notifications, and assignments

10 articles


Working with Docs

Setting up collections and categories, creating new articles, and using Docs search

9 articles

Managing Docs in Help Scout

Using a custom domain, sorting content, and managing multiple sites

11 articles

Formatting Content

Docs style guide, adding responsive video, syntax highlighting, and more

11 articles