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Help Desk

Getting Started

Get your Help Scout account set up in just 6 simple steps.

2 articles

Account Management

Managing your account, creating new Users, pricing details, exporting data

25 articles


Reporting features, metric definitions, use case scenarios

12 articles

Copying Email to Help Scout

Creating auto-forwarding rules, connecting contact forms, delivery errors

20 articles

Working with Conversations

Replying to conversations, forwarding messages, merging duplicates, and more

20 articles


Workflows and folders, adding tags, responding to email notifications, searching

19 articles

Mailbox and User Settings

Managing User permissions, creating SPF records, spam and SMTP settings

21 articles

Mobile Apps

Check in on your mailboxes, manage conversations, collaborate with your team

4 articles


Connecting your Help Scout account with your favorite apps and services

43 articles


Get Started with Beacon 2.0

Jumpstart guide, advanced Beacon settings, modes

20 articles


Proactively send targeted, in-app notifications to your customers.

3 articles

Live Chat

Learn about chat availability, saved replies, notifications, and assignments

12 articles


Working with Docs

Setting up collections and categories, creating new articles, and using Docs search

7 articles

Managing Docs in Help Scout

Using a custom domain, sorting content, and managing multiple sites

9 articles

Formatting Content

Docs style guide, adding responsive video, syntax highlighting, and more

10 articles