Get Started: Beacon with Live Chat
Learn more about the new Beacon and live chat.
In This Article
What’s New in Beacon
Beacon Sidebar App
Customer Support History
Suggested content lets you surface specific articles to customers as soon as they open Beacon. For example, if your Beacon is on a pricing page, you might want to show pricing specific help articles right away. You’ll see suggested articles on the Beacon welcome screen.
Customers receive a Beacon notification when there's a new chat or email message. They can click the notification to open the conversation in Beacon, taking them to the latest reply.
Mobile SDKsSDKs (software development kits) allow you to add Beacon directly to your mobile apps. Customers can browse your knowledge base, send an email, or start a live chat through the Beacon SDK.
Beacon no longer supports the Topic field and associated tags. Customers on the Plus plan, or customers using the Collaboration add-on can show custom fields on the contact form using the new Beacon.
Retired: Modal Version
Beacon Feature List
Read through the full line up of Beacon and chat features here: Beacon Feature List. This article covers everything that's available in Beacon today, and lists out a handful of features that are on the roadmap.
Switching to the New Beacon
Use the Beacon builder to design an embeddable that matches the look and feel of your website. Changes you make to Beacon using the builder are synced real time to your Beacon.
Create a Beacon
Head over to Manage > Beacons to create a new Beacon.
Turn On Live Chat
Chat is Beacon specific, and only shown to customers when a User is available to chat. If no one on your team is around, Beacon falls back to a contact form so customers can get in touch via email.
- Head over to Manage > Beacons
- Decide which Beacon you want to offer chat through and click on it
- From the left side menu, click Contact.
- Flip the Chat toggle on under Messaging.
- Hit the Save button and you’re all set.
What happens to my original Beacons?
Your existing Beacons will continue to work until January 29, 2020. See Updates to Legacy Beacon for more details.
Do I need to remove the original embed code?
Yes. You’ll want to remove the original embed code from your website, then replace the code with the updated embed code for your new Beacon.
Is there a limit to the number of Beacons I can create?
No. You can create as many Beacons as you’d like. Each Beacon must be linked to a mailbox but we do not limit how many Beacons can be linked to a mailbox.