Get Started: Beacon with Live Chat
Learn more about Beacon and live chat.
In This Article
Beacon Feature List
Live Chat
Custom Fields
Beacon Sidebar App
Beacon Builder
Customer Support History
Suggested Content
Suggested content lets you surface specific articles to customers as soon as they open Beacon. For example, if your Beacon is on a pricing page, you might want to show pricing specific help articles right away. You’ll see suggested articles on the Beacon welcome screen.
In-app Notifications
Customers receive a Beacon notification when there's a new chat or email message. They can click the notification to open the conversation in Beacon, taking them to the latest reply.
JavaScript API
Mobile SDKs
SDKs (software development kits) allow you to add Beacon directly to your mobile apps. Customers can browse your knowledge base, send an email, or start a live chat through the Beacon SDK on mobile platforms. Get started at Beacon for Mobile. We offer SDKs for both Android and iOS. Learn More
Get Started with Live Chat
About the Chat Interface
Chatting with Customers
User Availability and Maximum Chats
About Chat Notifications
About the Options Menu
End a Live Chat
Common Questions
Is there a limit to the number of Beacons I can create?
No. You can create as many Beacons as you’d like. Each Beacon must be linked to a mailbox but we do not limit how many Beacons can be linked to a mailbox.