Add Beacon to Your Website or App

Beacon provides on-demand FAQs, chat, and an email contact rolled into one helpful widget. To add Beacon to your website or web based app, just create a new Beacon or grab the installation code from the Beacon you want to use, and pop that into your website or app. Our SDKs will help your mobile developers add Beacon to your mobile apps too. 

In this article

Get the Installation Code

The Beacon installation code is just 2 JavaScript calls that will load the Beacon wherever you want to install it. To add it to your website, you'll just want to grab the installation code, then paste that into your own website's code. If you want to customize the scripts, check out the Beacon JavaScript API

Head to Manage > Beacons > [Choose your Beacon] > Installation. Click the Copy button to copy the entire code you see there to your clipboard. Paste that in to your code on any pages in your website or web app where you want to load the Beacon. 

Website Builder Guides

We've put together guides for some of the most popular website builder platforms to walk you through placing the default Beacon install code in your site. Choose your platform below to get started. 


If you are using WordPress to build your site, your options and the best method to add Beacon can vary wildly depending on where you're hosting it and how it's been installed. Most WordPress guides recommend using a plugin to add custom JavaScript to a WordPress site, and that is likely your best bet! 

There are quite a few different plugins available that can handle this for you so you can pick the one that suits your own needs the best. If you're not sure how to get moving there, Simple Custom CSS and JS might be a good place to start. (Note: We are not affiliated with that plugin in any way, that just one we found ourselves! If you need help with the plugin, you'll want to reach out to their support forum.) 


If your website builder isn't included here, that doesn't mean you can't use Beacon! Check in with the support or developer team for the builder or host your site uses — most of the time, if you can add JavaScript to your site, you can add a Beacon. Just grab that installation code and pop it into your site wherever you'd be adding any other JavaScript bits! 

Add Beacon to a Docs Site

Adding your Beacon to your Docs site is quick and easy — no coding experience required. Grab that installation code as shown above. Head into Manage > Docs > [Choose your Docs site] > Custom Code. Just paste that installation code into the Insert <head> Code field, and click Save. Ta-da 🎉 you've installed Beacon on Docs! 

Add Beacon to a Mobile App

We've made it quick and easy for your mobile development team to add Beacon to your mobile apps. To get started, just point your developers over to the Beacon for Mobile Developer Documentation

We offer a SDK (Software Development Kit) for both iOS and Android based apps. 

Customizing Your Beacon

Website or web based app

If you'd like to customize your Beacon installation on your website or web based app beyond the options you see in Help Scout, you'll need a little coding skill. Head over to the Beacon JavaScript API for the full details on what's possible (or point your developer team that way). You can use your own JavaScript to customize how, when, and where you call the Beacon, use it to automatically open Beacon to a specific screen, or even open Docs articles in a sidebar or modal window. 

Mobile Apps

Check out Customizing the Mobile SDKs for documentation and guidance.

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