Add Beacon to Your Website or App

Beacon provides on-demand FAQs, chat, and an email contact rolled into one helpful widget. To add Beacon to your website or web based app, just create a new Beacon or grab the installation code from the Beacon you want to use, and pop that into your website or app. Our SDKs will help your mobile developers add Beacon to your mobile apps too. 

Adding Beacon to your website requires that you have access to your website's code and are able to add JavaScript to it. We provide some guides for some of the more popular website builders here that will walk you through some basics, but you might need to reach out to your IT team or web developer for help if that's not your expertise or you want to do any advanced customization. Adding Beacon to your mobile app requires mobile app development knowledge. 

In this article

Get the Installation Code

The Beacon installation code is just 2 JavaScript calls that will load the Beacon wherever you want to install it. Head to Manage > Beacons > [Choose your Beacon] > Installation

Click the Copy button to copy the entire code you see there to your clipboard.  

Add the Code to Your Site

Add that code to your website's code on any pages where you want Beacon to appear. It's that simple! 

If you have coding skill and want to customize the scripts, check out the Beacon JavaScript API. For some ideas on customizations you might want to try, check out Advanced Beacon Customization

We've put together guides for some of the most popular website builder platforms. These guides walk you through placing the default Beacon install code in your site to appear on the whole site

Choose your platform below: 

WordPress

If you are using WordPress to build your site, your options and the best method to add Beacon can vary wildly depending on where you're hosting it and how it's been installed. Most WordPress guides recommend using a plugin to add custom JavaScript to a WordPress site, and that is likely your best bet. 

There are quite a few different plugins available that can handle this for you so you can pick the one that suits your own needs the best. If you're not sure how to get moving there, Simple Custom CSS and JS might be a good place to start. (Note: Help Scout is not affiliated with that plugin or the developer of it in any way. If you need help with the plugin, you'll want to reach out to their support forum.) 

Kajabi

Kajabi has an article to help you add custom code to a Kajabi site here: How to Add Custom Code to Your Page. You should be able to paste in the Beacon code following their directions — if you need further help, their support team would be able to assist from there. 

Other

Check in with the support or developer team for the builder or host your site uses — most of the time, if you can add JavaScript to your site, you can add a Beacon. Just grab that installation code and pop it into your site wherever you'd be adding any other JavaScript bits! 

Add Beacon to a Docs Site

Adding your Beacon to your Docs site is quick and easy — no coding experience required. Grab that installation code as shown above. Head into Manage > Docs > [Choose your Docs site] > Custom Code. Just paste that installation code into the Insert <head> Code field, and click Save. Ta-da 🎉 you've installed Beacon on Docs! 

Add Beacon to a Mobile App

We've made it quick and easy for your mobile development team to add Beacon to your mobile apps. Just point your mobile developers over to the Beacon for Mobile Developer Documentation

We offer a SDK (Software Development Kit) for both iOS and Android based apps. 

Customizing Your Beacon

Website or web based app

You'll need a little coding skill If you'd like to customize your Beacon installation on your website or web based app beyond the options you see in Help Scout. Head over to the Beacon JavaScript API for the full details on what's possible (or point your developer team that way). 

You can use your own JavaScript to customize how, when, and where you call the Beacon, pass along customer information, use it to automatically open Beacon to a specific screen, or even open Docs articles in a sidebar or modal window, as just a few examples of the things you can do.  

For some ideas on customizations you might want to try, check out Advanced Beacon Customization

Mobile Apps

Check out Customizing the Mobile SDKs for documentation and guidance.

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