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215 articles found

  • Get Your Email Into Help Scout

    If you are using your own domain email address with Help Scout, you will need to set up forwarding or redirection from your email provider to get that email in to Help Scout. You will be forwarding

  • Move from Intercom to Help Scout

    Considering a switch from Intercom to Help Scout? Awesome, we’re happy to help you get your bearings and make a great decision either way. Things you should know Expect fewer chats and conversations

  • Onboarding Checklist

    Have you been added as a new user on your team's Help Scout account? This guide is for you! Want to watch a 20 minute video overview to get up and running? We've got you covered! Or if you'd rather,

  • Enable SSO with a Generic Identity Provider

    Enable single sign-on (SSO) for your domain within Help Scout and allow your Users to easily and securely log in to their accounts. This article will help you get set up if we do not have a specific

  • Content Security Policy (CSP) Settings for Beacon

    If your website or web-based app utilizes a Content Security Policy header and you would like to Add Beacon to Your Website or App, you will need allow additional sources for Beacon to work

  • Enable SSO With Okta as the Identity Provider

    Enabling single sign-on (SSO) for your domain within Help Scout allows your Users to easily and securely log in to their accounts. This article will help you get set up if your IdP is Okta. For more

  • Saved Replies For Chat

    A saved reply is a snippet of text that can be quickly added when chatting with a customer. Using saved replies is a great way to tackle issues that require a standard or simple response. You must

  • Enable SSO with Azure AD as the Identity Provider

    Enabling single sign-on (SSO) for your domain within Help Scout allows your Users to easily and securely log in to their accounts. This article will help you get set up if your IdP is Azure AD. For

  • Enable SSO with OneLogin as the Identity Provider

    Single sign-on (SSO) for your domain within Help Scout allows your Users to easily and securely log in to their accounts. This article will help you get set up if your IdP is OneLogin. For more

  • Send Contact Form Submissions to an Inbox

    A Beacon can be used as a contact form to add to your site or app. If you prefer to use a third-party contact form, then it is easy to keep track of contact form submissions by directing those

  • Manually Forward Email to Help Scout

    Every now and then, you might get an email in your inbox that needs to be a conversation in Help Scout. All you have to do is forward the email from your personal mailbox to your Help Scout Inbox,

  • Use an Outlook Redirect Rule to Send Microsoft 365 Email to Help Scout

    If you don't have access to the new version of Outlook and you don't have the credentials to log in at https://outlook.com for your mailbox, you'll need to use a redirect rule in the classic Outlook

  • Use Microsoft 365 Outlook OAuth to Send From Help Scout

    If you are using your own email address with Help Scout, we send email on your behalf via our own Help Scout mail servers by default. If your custom email address is a full Microsoft 365 Outlook user

  • Auto-Forward From Microsoft 365 Outlook to Help Scout

    Microsoft 365 email hosting uses Exchange Online to provide professional email with your own custom domain. This article will walk you through forwarding email from Outlook for Microsoft 365 to your

  • Auto-forward From a Google Workspace Gmail Mailbox to Help Scout

    Google Workspace is a full-featured business email platform that uses the Gmail interface. This article explains how to automatically forward all email from a standard Google Workspace user mailbox