Get to know Inbox, Beacon, and Docs, and get your emails forwarding
9 articles
Administration tips and collaboration tools
7 articles
Let Messages improve your customer outreach with some use cases and idea
7 articles
Help your customers help themselves
3 articles
Manage account wide settings like permissions, 2FA, SSO, content filtering, and more
19 articles
Help for managing user profiles and permissions
7 articles
Answer your questions about payment options and billing details
9 articles
Information on in-app reports with explanation of metrics
11 articles
Create auto-forwarding rules, connect contact forms, troubleshoot email delivery
19 articles
Manage Inbox settings such as sending options and Inbox defaults
20 articles
Reply to conversations, forward emails, merge duplicates, and more
31 articles
Workflows and folders, add tags, respond to email notifications, search
23 articles
Manage customer profiles and properties
6 articles
Work in your Inbox from iOS or Android devices in mobile apps
4 articles
Learn about Beacon with live chat and proactive Messages
6 articles
Beacon options and advanced customization
9 articles
Guides for some of the more popular website builders and some general help
8 articles
Learn about chat availability, saved replies, notifications, and assignments
10 articles
Proactively send targeted, in-app notifications to your customers
10 articles
Setting up collections and categories, creating new articles, and using Docs search
8 articles
Using a custom domain, sorting content, and managing multiple sites
15 articles
Styling your Docs articles and sites
9 articles
Integrations to help you analyze data from Help Scout
8 articles
Build custom apps and integrations using Help Scout's API and apps tools
3 articles
Apps that integrate other communications tools into Help Scout
16 articles
Apps that help you connect Help Scout to other apps
2 articles
Integrations with Customer Relationship Management tools
6 articles
Connect to ecommerce apps like Shopify, WooCommerce, and more
5 articles
Keep your marketing and support teams in sync with these integrations
4 articles
Integrate other support channels into Help Scout and manage it all in one place
14 articles