Create and Manage Mailboxes in Help Scout

You will create your first Help Scout Mailbox as you set up your account. If you need to create more Mailboxes, make changes to the one you created, or delete a mailbox, you're in the right place to find out what you need to know!

In this article

Create a New Mailbox

1
Head to Manage > Mailboxes, and click on the blue New Mailbox button.

Note: Each plan has a set number of mailboxes included, and you can add additional mailboxes for $10 per month per mailbox. When you click New Mailbox, you'll see a notice to advise you of the additional charge if you're over your plan's limit. The Account Owner can see how many mailboxes are included at Your Plan

2
Fill in your desired Email address and Mailbox Name. This will create an email address at your Help Scout subdomain that you can use on its own.

Note: If your previous mailboxes used our old email address format, you may see a notice here about your new subdomain being set up. Follow the instructions on screen to make any changes you'd like to make to that subdomain.

3
You'll see a confirmation that this new email address has been created and you can choose Open Mailbox to go right to the new Mailbox you just created. If you would like to continue to Customize your Mailbox Settings, click the Mailbox Settings button. If you are using the address you created with the helpscoutapp.com domain, you're all set! 

If you'd like to use your own address with your mailbox, click the add it here link and continue to step 4.

4
Enter the email address you have set up already at your domain and click Send Code.

5

When you receive the code in your external mailbox, just pop it into the next screen and click Confirm.

6

If your email is G Suite based, head over to Auto-forwarding From G Suite to Help Scout for the steps to finish up! For any other email provider, just head over to them to get your forwarding or redirection set up. 

Not sure how to do that? We've got you covered for most providers! Check out Help Forwarding or Redirecting From Your Provider for a few guides! 

Add or Update a Custom Email Address

If you need to change your custom address or connect a custom email address for the first time, head over to Manage > Mailboxes to get started.

1
Select the mailbox you'd like to edit, then click on the Edit Mailbox link. If you've never set up a connected address, click Connect it now.

If you've already set up an address, click Change just above the Connected Email Address.

You'll be prompted to enter your custom address. Click Send Code.

2

When you receive the code to your custom mailbox address, just pop it into the next screen then click Confirm.

3

If your email is G Suite based, head over to Auto-forwarding From G Suite to Help Scout for the steps to finish up! For any other email provider, just head over to them to get your forwarding or redirection set up. 

Not sure how to do that? We've got you covered for most providers! Check out Help Forwarding or Redirecting From Your Provider for a few guides! 

Note: If your email address has not yet been confirmed, you'll be able to continue editing it if necessary, and your old email address will continue to stay active in your account.

Delete a Mailbox

Just head into Manage > Mailboxes and click on the Mailbox you wish to delete. Scroll down to the bottom of that page where you'll see a red Delete mailbox link. Click that link and you'll be presented with a confirmation screen. Enter your Help Scout password to confirm deletion.

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