Auto-forward From Google Workspace to Help Scout

Google Workspace is a full-featured business email platform that uses the Gmail interface. This article explains how to automatically forward all email from a standard Google Workspace user mailbox to a single Help Scout inbox.

If you’re forwarding from another type of Google-based address, use one of the guides below instead:

• Auto-forward From a Google Workspace Group — use this if the email address belongs to a Google Group. 
• Auto-forward From Google Workspace Using Routing — for Google Workspace administrators who prefer to route the email to Help Scout directly. 
• Auto-forward Google Workspace Aliases — for forwarding only specific aliases rather than everything in one Gmail inbox.

1. First things first: Make sure you have followed the first steps in Connect Your Custom Address and you have your Help Scout Inbox Address ready. 

2. Click on the gear icon in the upper right-hand corner of Gmail, then click the See all settings option from the drop-down menu.

   
   

   

3. Click the Forwarding and POP/IMAP tab from the top menu. Then click the Add a forwarding address button. 

   
   

   

4. You'll see a pop-up window asking for your forwarding address. Paste your Help Scout Inbox Address in to the text field, then hit Next. A pop-up will appear where you will be asked to confirm what you just did, hit Proceed, followed by OK in the next window to close it out.

5. Head back to Help Scout and into your Inbox. Find the confirmation email from Google asking if you want to allow forwarding to your Help Scout Inbox address.

   Click the link to confirm and follow Google's steps in the new tab.

   
   

   🚨Note: This does not mean that forwarding is turned on yet — you'll do that in the next step. 

   
   

   

6. IMPORTANT: Head back into Gmail settings and the Forwarding and POP/IMAP tab again.

   Click the button next to Forward a copy of incoming mail to and make sure the forwarding address is in the drop down is your Help Scout address.

   
   

   

   You can choose what to do with the messages in your Gmail mailbox as well. We recommend keeping a copy at Gmail, but it's totally up to you.

   
   

   🚨 Scroll down and click Save Changes at the bottom of the page! Settings here do not auto-save.

   
   

7. Now head back to Manage > Inbox(es) in Help Scout and choose the inbox you just created. Click Send Test to confirm the forwarding is set up.

   

That's it! You're set! 

🚨Next steps: Set up DKIM to allow Help Scout servers to send email on your behalf, or set up Google oAuth to have your email sent using your Google account.