Get Your Email Into Help Scout
If you are using your own domain email address with Help Scout, you will need to set up forwarding or redirection from your email provider to get that email in to Help Scout. You will be forwarding or redirecting that email to the Help Scout email address you created when you created the Inbox, e.g. support@jg-clothing.helpscoutapp.com.
Help Scout Administrators and Account Owners have access to connect your domain email addresses.
In this article
Connect Your Domain Address
Head to Manage > Inbox(es) and choose the Inbox you are working with. If you're adding an alias to an existing custom inbox setup, just copy the Inbox Address there and head to your provider.
If you're connecting a new custom address, click Click Connect it now. If you've previously connected a custom address, you'll see that Connected Email Address with the option to Change it instead.
Enter the address you'd like to use, and click Send Code.
Check your email at your email provider for this address to obtain the code. Enter the code you receive and click Confirm. Then head to your provider to set up the forwarding or redirection to get your email over to us, and you're all set!
Note: The confirmation code is sent immediately but can take up to 10-15 minutes to arrive, depending on your email provider. If you have not received the code within 15 minutes, check any Spam or Junk Email folders or quarantines your provider may have in place. You may need to reach out to your IT team or email admin to have them add helpscout.com and helpscout.net to your allowed senders list and try again!
Ready? Now let's get you some help with getting your email forwarded in to Help Scout!
Check out Forward Your Shared Email in to Help Scout for links to guides and help for many different email providers.