Auto-forwarding From cPanel to Help Scout

Email and hosting providers using cPanel offer the ability to set up a forwarder without creating a mailbox at your provider for the address.

Forwarding set up this way will not retain a copy of the emails at your providers' server. Check in with your provider on their options if you would prefer an actual mailbox to keep a copy of the forwarded messages.

Note: Your hosting provider’s cPanel may look a little different from the screenshots in this article, but the steps are the same. If your screens look very different, contact your hosting provider’s support team for help.

Your Help Scout Inbox Address found at Manage > Inbox(es) > [Choose Your Inbox] > Connect Email & Social. This is the email address that looks like inbox@yourcompany.helpscoutapp.com.
Credentials to access your cPanel administration portal at your webhost. Accessing the cPanel admin varies from host to host. Your IT or website team may need to do this for you.

1. Log in to the cPanel administration portal at your webhost. Click on the Forwarders icon in the Email section.

Click Add Forwarder.

Create the address you'd like to forward messages from. In this example, it's support@jgclothing.co. Paste your Help Scout email address in to the Forward to Email Address field under destination.
Click Add Forwarder to save your new forwarding.

Pat yourself on the back because you deserve it!

🚨 Next steps: Set up DKIM to allow Help Scout servers to send email on your behalf, or read more about using SMTP to send from Help Scout using your email provider's servers.