Auto-forwarding From cPanel to Help Scout

Email and hosting providers using cPanel offer the ability to set up a forwarder without creating a mailbox at your provider for the address. Forwarding set up this way will not retain a copy of the emails at your providers' server. Check in with your provider on their options if you would prefer an actual mailbox to keep a copy of the forwarded messages. 

Note: The version of cPanel your hosting provider offers may look a bit different than the screenshots we have below but the steps should be the same. If your screens are significantly different from what you see here, your host's support team would be your best bet for an assist!


First things first: Make sure you have your Help Scout Inbox address ready. Check out Get Your Email Into Help Scout for more help if you don't know it. 

From the Email section, click on the Forwarders icon.

Click the Add Forwarder button to go to the forwarder setup page.

Create the address you'd like to forward messages from. In this example, it's Paste your Help Scout email address in to the Forward to Email Address field under destination. Click the Add Forwarder button when you're done.

Pat yourself on the back because you deserve it! 

Next steps: Set up DKIM to allow Help Scout servers to send email on your behalf. 

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