Forward from Office 365 Outlook Web Access (OWA)

This article will walk you through forwarding email from Outlook Web Access on Office 365, also known as OWA. 


Let's get your forwarding address first! Open up your mailbox in Help Scout, click on the gear icon in the lower left hand corner, and select Connection Settings from the dropdown menu.

On the Connection Settings page, click on the Receiving Emails tab, and you'll notice a funky looking email address - this is your forwarding alias. Copy it to your clipboard and head over to Outlook.

Log in to your Office 365 Outlook Web Access. Click on the gear icon in the upper right-hand corner. Scroll to the bottom of the dropdown menu and select Mail under the Your app settings section. This will open a new navigation menu on the left side of your screen with the Mail section expanded.


Scroll down on the new left sidebar menu and click Forwarding under the Accounts section.

This will bring up the Forwarding options. Click the box to select Enable forwarding, and paste in that email address you copied earlier. We recommend selecting Keep a copy of forwarded messages as well.  Save your changes! 


That will do it - head back into Help Scout to see your emails in your mailbox! Next steps: Set up SPF and DKIM to allow Help Scout servers to send email on your behalf, or set up a Custom SMTP server to have your email sent from your own provider.

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