iOS App for Help Scout

Help Scout's iPhone app puts powerful help desk software in your pocket so you can easily support customers while on the go. Keep your finger on the pulse of what's going on with your customers and empower your team to collaborate remotely, all without sacrificing your customer experience.

In this article

Download the app

Help Scout for iPhone is supported on both the latest and previous versions of iOS/iPadOS.

Download and install the app via the App Store from your iOS device: Help Scout on the App Store

What You Can Do

The app is free to use with your Help Scout account for Users, Administrators and Account Owners. Light Users are not supported at this time.

While the iOS app doesn't have every feature the web app does, here's what you can do: 

  • View any Help Scout Inbox with a finger tap
  • At-a-glance access to all conversations in your folders
  • Reply to customers and add Cc/Bccs to keep everyone in the loop who needs to be
  • Start new conversations with customers
  • Forward conversations outside of Help Scout
  • Add notes to conversations and keep up team collaboration
  • Delegate from afar by assigning conversations to team members
  • Change status to quick close conversations or put them on hold for deeper investigation
  • View your customer's profile data and previous conversation history
  • Powerful search puts all your customer conversation history right in your hand
  • Reach out to our team from within the app in case of any questions or issues

Use the App

View an Inbox and folders

Tap the Inbox name from the dashboard screen or sidebar. You'll start in the Unassigned folder by default. Tap on Unassigned at the top to view all folders and select another.

Swipe to the right or tap the Help Scout logo in the top left corner to get back to the Inbox list.

View a conversation, send a reply, add a note

Tap a conversation to view it. Tap the Reply icon to reply, or the Note icon to leave a note.

Start a new conversation

Tap the name of the folder you're in within an Inbox then tap New Conversation at the bottom of that list to email a customer directly.

Bulk actions

Tap the checkbox at the top right of the screen while in an Inbox to tag, assign, or change the status of multiple conversations at once.

Search for conversations

Tap the search field on the dashboard to start searching. Results will show all conversations with the matching keyword. 

Move through conversations

Swipe left or right to move to the next or previous conversation when in a conversation. 

Forward a conversation outside of Help Scout

Tap on the icon then select Forward

Load conversation updates

Swipe down in a folder view to load new conversations, or in a conversation to load new replies or notes. 

View customer profiles

Tap on a customer's name in a conversation to view profile information and see previous conversations.

Common Questions

Can I change the sound the mobile notification makes?
While we agree that would be fun, right now the app is limited to the default sound from Apple. Ba-da-beep!

Send Feedback
We'd love to hear from you! If you think you've found a bug, or would just like to send comments or suggestions, tap the question mark icon from the dashboard then Ask from within the iOS app, or give us a shout.

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