Android App for Help Scout
The Help Scout Android app puts our powerful help desk software in your pocket so you can easily support customers while on the go. It allows you to keep track of conversations with your customers and collaborate with your team, all with the convenient factor of being able to work wherever you are in the world.
In this article
Download from the Google Play Store
Head to the app listing in the Google Play Store from your Android device. Click the Install button to download the app. It's free and all Help Scout users can use it.
We update the Android app regularly. By default the Google Play Store will try to download and update your device when it's connected to Wi-Fi and not low on battery, though your actual device settings may be different.
Here are all the features and actions you can do within the Android app:
- Access all conversations in your folders
- Quickly reply to customers
- Add CC/BCCs to keep everyone in the loop who needs to be
- Respond to recurring questions with Saved Replies
- Start or edit existing conversation drafts
- Receive notifications about new conversations
- Log in using the Google account associated with Help Scout
- Collaborate by adding notes to conversations
- Assign conversations to team members
- Change conversation status
- Tag conversations
- Move conversations between mailboxes
- Forward conversations outside of Help Scout
Use the Android App
Switching folders and mailboxes
Just tap the mailbox name from the dashboard screen to enter a mailbox. To get back to the dashboard, swipe to the right or tap the Help Scout logo in the top left corner and choose a different mailbox or folder to switch between them.
Search for conversations
From the folder view, tap the magnifying glass in the top right corner to start searching. Tap enter and results will show all conversations with the matching keyword.
Move between conversations
From any folder, swipe left or right to move to the next or previous conversation.
Send a reply
Tap the blue Reply arrow in the bottom-right corner. Type your reply, add a Cc or Bcc if needed, then tap the blue Send button in the bottom right corner to send your reply.
Add a note
To add a note to the conversation, tap on the Note icon in the top navigation bar, type your note, then tap the yellow Add Note button.
Forward a conversation
Tap the More Options menu (the 3 vertical dots) in the top right corner, then select Forward.
Refresh conversations and folders
Swipe down in a folder view to load new conversations, or in a conversation to load new replies, notes, and other updates.
Thoughts, feedback, suggestions? From within the Android app, tap Settings > Get Help, then Ask to send us a message through Beacon, or give us a shout!