DMARC and Help Scout

DMARC is an email authentication standard that's used to help protect a domain from fraudulent email. A DMARC policy helps prevent spam or "spoof" emails that appear to be coming from your domain by instructing email servers how to handle email from your domain that does not pass SPF and DKIM checks. 

DMARC and Help Scout

You do not need a DMARC policy on your domain to be able to send email from Help Scout servers. If you do not have a policy in place, you do not have to create one to use our servers. 

If you have a DMARC record in place or you are thinking of setting one up, you want to make sure that you set up SPF and DKIM on your domain for Help Scout to ensure that emails sent through our servers will pass those checks. 

Learn more about DMARC

DMARC is a domain setting that will affect all email sent from your domain from all services and providers you use. If you'd like to learn more about DMARC, we'd recommend reading these resources: 

We'd also recommend using Postmark's DMARC tool to implement and monitor your DMARC setup. Make sure that you've got SPF and DKIM in place for Help Scout before you start this project! 

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