Explore Messages
Say hello 👋 to Messages and proactively communicate with your customers and site visitors.
Messages can be used anywhere on your website, without the need for additional heavy lifting by your website developers or engineering team.
“We use Messages because we needed a lightweight quick implementation that would show different timely messages to different people, without having to write the code ourselves.”
-Barnaby Lashbrooke at Time Etc
Take a look below and get inspired by how some different industries and teams are using Messages to improve their communication with customers.
In this article
Customer Support teams
You are most likely inside your Help Scout account all day, every day, and in just a matter of minutes you can get a message up and running to help your customers. Teach them about a new feature, offer an easy way to get in touch when they might be running into trouble, or let them know of any interruptions to service.
eCommerce companies
Things move fast in the eCommerce world, and you can stay on top of customer needs in just a few minutes by setting up a message. Announce newly stocked items, inform of any shipping delays, or even give holiday information to keep customers up to date.
Education organizations
Getting your website updated with a promotion or announcement may take many requests and a lot of time to do something simple. Messages gives you full control over getting those pieces of information out on your website without having to wait for help from anyone else. Make campus announcements, share tech guides, offer deadline reminders, and share event news.
Marketing teams
Even if certain teammates aren't responding to customer emails, you can still add them to your Help Scout account and get them access to messages. Marketing teams can benefit, instead of spending development time to update your website, a message can be created and published inside your Help Scout account in just a few minutes. Promote a webinar, prompt new trial signups, encourage website visitors to subscribe to an email list, even offer promo codes or discounts.
Product teams
Working on a product team, you're aware of how long it could take to make updates inside your product that could be very valuable to customers. Working with the Beacon that could be already embedded within your product, you could use messages to alert customers to expiring trials, newly released features, or give them extra education in a moment they might need it most.
Sales & Customer Success teams
You're probably working within Help Scout with some frequency collaborating with your support team, and in just a matter of minutes you can get a message up and running to help your customers. Accelerate their onboarding period, increase product adoption, and offer coaching sessions with a message.
