Auto-forwarding from cPanel

Email and hosting providers using cPanel offer the ability to set up a forwarder without creating a mailbox for the address. Forwarding set up this way typically will not retain a copy of the emails at your providers' server. Check in with your provider for options they have available if you would prefer an actual mailbox to keep a copy of the forwarded messages. 

Note: The version of cPanel your host has installed may look a bit different than the screenshots we have below but the steps should be the same.

1

First things first! Open up your mailbox in Help Scout, click on the gear icon in the lower left-hand corner, and select Connection Settings from the dropdown menu.

2
On the Connection Settings page, click on the Receiving Emails tab, and you'll notice a funky looking email address - this is your forwarding alias. Copy it to your clipboard and log into cPanel.

3
From the Email section, click on the Forwarders icon.

4
Click the Add Forwarder button. This will take you to the forwarder setup page.

5
Create the address you'd like to forward messages from. In this example, it's help@domain.com. Next, paste your Help Scout forwarding address in to the Forward to Email Address  field under destination. Click the Add Forwarder button when you're done.

6
Pat yourself on the back because you deserve it! 

Next steps: Set up SPF and DKIM to allow Help Scout servers to send email on your behalf. 

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