Auto-forwarding from cPanel

Email and hosting providers using cPanel offer the ability to set up a forwarder without creating a mailbox for the address. Forwarding set up this way typically will not retain a copy of the emails at your providers' server. Check in with your provider for options they have available if you would prefer an actual mailbox to keep a copy of the forwarded messages. 

Note: The version of cPanel your host has installed may look a bit different than the screenshots we have below but the steps should be the same.


First things first! Open up your mailbox in Help Scout, click on the gear icon in the lower left-hand corner, and select Connection Settings from the dropdown menu.

On the Connection Settings page, click on the Receiving Emails tab, and you'll notice a funky looking email address - this is your forwarding alias. Copy it to your clipboard and log into cPanel.

From the Email section, click on the Forwarders icon.

Click the Add Forwarder button. This will take you to the forwarder setup page.

Create the address you'd like to forward messages from. In this example, it's Next, paste your Help Scout forwarding address in to the Forward to Email Address  field under destination. Click the Add Forwarder button when you're done.

Pat yourself on the back because you deserve it! 

Next steps: Set up SPF and DKIM to allow Help Scout servers to send email on your behalf. 

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