Auto-forwarding From Namecheap to Help Scout
First things first: Make sure you have your Help Scout email address ready. Check out Find Your Help Scout Email Address if you don't know it.
From your Namecheap dashboard, click on
Domain List in the left sidebar menu.
Click on the domain you'd like to modify and click on the
Scroll down to the
Redirect Email section, and click on the
Add Forwarder button.
Enter your alias (for example, for firstname.lastname@example.org, you'd type in
help) into the
Alias field, and paste the Help Scout email address into the
Forward To field. Click the green checkmark to save your changes.