Bounced Email Troubleshooting Wizard
In email-speak, a bounce happens when your recipient's server rejects your email — meaning the email you sent to your contact won't make it to that contact. Below we offer up a troubleshooting wizard to help you determine the problem after you've received a bounce notification.
Just pick the notification style you're working with to get started, then follow the prompts from there.
Note: If you are viewing this article within one of our own Beacons, you will need to open it in a new window so you can follow each step. Just click on the title of the article in the Beacon window to open it in a new tab.
Prefer to read more information and manually troubleshoot? Sure thing — just head over to Troubleshooting Conversations in Needs Attention and Bounces for all of the details!
Where are you seeing the bounce?
To help you troubleshoot, we first need to know how you were alerted to the delivery problem.
Needs Attention folder
You see a "Bounced" label on a conversation in the Inbox's Needs Attention folder.
Email notification
The recipient's server accepted the email initially, but sent back a bounce report later via email.