AI Answers

AI answers empowers your customers to quickly access the content from your Docs site to find what they need. You can ask the AI assistant any question, and it will provide a specific answer within seconds.

AI answers is available now for contact-based billing plans. More information on this feature is coming soon!

Try AI Answers in Help Scout

To see how AI answers works, log in to your Help Scout account, click the question mark icon, then click the Get Help link. You'll see our Beacon open in the bottom corner, and you can try it out.

A few notes about using AI Answers

  • We're still refining the product experience. You may see errors and incorrect answers from time to time. However, human support options are only a click or two away if you need them.
  • This feature is only available in the web app for now.

AI Answers is still in the early stages, and we'd love your feedback if you've tried it!

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