Connect Channels to a Help Scout Inbox
You know that your customers want you to meet them where they are, but that means that you need to have your team ready to respond in a number of different apps, because your customers are everywhere!
Add multiple channels to your Help Scout Inbox to bring all of those conversations into one location making it effortless for your team to keep up without having to switch apps.
| Permissions & Plans Access | |
|---|---|
| Plans With Access | All plans can add Email; All paid plans can add others |
| User Roles and Permissions | Account Owners and Administrators can add and manage channels |
Add the Email Channel
Set up your email to forward in to your Help Scout Inbox address, and then have your team work out of Help Scout exclusively to take advantage of all the features.
See Forward Your Shared Email in to Help Scout to find help for getting your email in from most email providers.
Add a Social Channel
Head to Manage > Inbox(es) > [Choose Your Inbox] (if you see Connect Channels on the left menu click into that). Click Connect next to the social channel you want to connect.
For more help connecting your channel, see the article for the specific channel below:
- Add the Messenger Channel to Help Scout to Manage Facebook Conversations
- Add the Instagram Channel to Help Scout to Manage Instagram Conversations
Manage or Disconnect Social Channels
Head to Manage > Inbox(es) > [Choose Your Inbox]. Scroll down to find the Channels section. Click Manage next to the connected channel to make changes to your settings.
Click Disconnect to remove a channel. You will no longer receive new conversations from that channel, but conversation already in your Inbox from when the channel was active will remain unless you delete them.