Legacy Plan Changes

We work hard to ensure that Help Scout consistently improves and adds value for your team. As Help Scout evolves, so do the plans and pricing we offer. We aim to be transparent about any plan changes and provide plenty of notice before any changes occur.

When Help Scout stops offering a plan to new customers, it becomes a "legacy" plan. On the Your Plan page, you'll see a note on top that looks something like this if you are on a legacy plan: 

If migrating to a new plan involves a price increase, the Account Owner and billing contact(s) will be notified six months before any changes take place, as is required by our Terms of Service.

New features and offerings may be available to current plans that are not available to legacy plans. Your Account Owner can always upgrade to a current plan before the migration by heading to the Plans page and choosing a new plan.

If you have any questions about this policy, please let us know!