Chatra

Chatra is a live chat software that allows your customers to chat with you and have their questions answered in real time. Chatra enables you to engage proactively with your customers, facilitates group chats for optimum team collaboration on support, and provides chat previews for your team members to get inside the heads of your customers, viewing their chat questions before your customers hit send.

Activation instructions

1

Log in to the Chatra dashboard at app.chatra.io. Click on the Integrations tab from the left side-bar then click Help Scout from the list. 

2

Click Authenticate with Help Scout.

3

Sign in to Help Scout if needed and click Authorize to connect Chatra.

4

Choose the Help Scout Mailbox you want Chatra messages to flow to. 

Note: You'll need to disable email forwarding in set up & customize section https://app.chatra.io/settings/general to avoid getting duplicate tickets in Help Scout.
5

To change the Help Scout Mailbox in use or to disable the integration, just head back to Integrations > Help Scout

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