Data Export Options

In this article

In-app Export Options


Reporting data for selected reports (All Channels, Email, Company, and Happiness) is available to be exported right from within Help Scout as either a CSV or XLSX file. as well as all data within it (with the exception of conversation thread contents). Export Reporting Data has a little more detail on those exports for you, and other ways to get reporting data out of Help Scout. 

Additional Export Options

All other data within your Help Scout account can be obtained as needed using one of our APIs. Exporting data via the API is currently the only means of obtaining data. 

Mailbox API

Customer, Help Scout User, and conversation data is available on demand via the Mailbox API

Docs API

All Docs articles can be obtained using the Docs API

Customer list

On request, we're able to provide a .CSV file to Help Scout Account Owners containing the names and email addresses of all of your customers. This export does not include conversation history.

Reach out to our support team to ask for this, and we'll be on it!

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