Google Workspace Integration for Google Single Sign-on (SSO)

Installing the Help Scout app in the Google Workspace Marketplace allows you to connect your Google Workspace (formerly known as G Suite) account to Help Scout. You can then securely log in to Help Scout automatically with your Google account using Google single sign-on (SSO). 

If you have just created a new Help Scout account, you can install the Help Scout app at Google and seamlessly import Google Workspace users into your new account with a few clicks. This can save you precious set up time when you're getting started. 

If you've already set up your users, you can still install the app and take advantage of Google login for your account and use it to import new users in the future. 

Activation instructions 

1

Make sure you are logged in to Google as a Google Workspace administrator, then head to the Help Scout app on Google Workspace Marketplace. Click Domain Install

2

Review and agree to the account terms, then click on the blue Continue link.

On the next screen, check the checkbox to agree to the terms, then click the blue Allow button.

3

You'll see a confirmation window after Help Scout has been installed. On the first screen, click Next. Click the Complete additional setup now link on the second screen. A new tab will open where you can import additional Users from Google Workspace. 

 If you miss this step and want to return to it later, navigate directly to https://secure.helpscout.net/googleapps/users/

4

You will be prompted to import users from Google Workspace. Select the users you wish to import, and click the blue Import button.

Now that the app is installed, to import users in the future, you can head over to Manage > Users in Help Scout and import Google Workspace accounts on demand.

5

For enhanced security, you can disable Help Scout logins for all users from Company Settings. Leaning on Google's authentication means one less login that can fall into the wrong hands. If you have two-factor authentication enabled for your Google account, you'll be able to lock down your Help Scout account with the same security.

Note: When Force Google sign-on is enabled, your Account Owner will still be able to log in with their Help Scout username and password.
6
From the login screen, you and any other Google Workspace users can now click the Sign in with Google link and authenticate that way. 

Alternatively, you can also log in to your Help Scout account straight from Google! From your Gmail account, click on the Google apps icon in the upper right corner, then select Help Scout from the app menu. You'll be automatically signed in to your Help Scout account from there.



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