Connect Snap Engage With Help Scout to Get Transcripts in Your Inbox
Snap Engage is a simple plug-and-play live chat you can embed on any website. For users, it integrates directly with your IM program of choice (Gtalk, Skype), meaning you can chat with customers from just about anywhere.
Using this app will auto-deliver chat transcripts to your Inbox and assign the status of your choosing. Help Scout will denote the conversation as a chat for future reference so they are easy to spot. In addition, Help Scout moves the customer information, such as IP address, location and browser/OS, into a separate note. Here's an example of a note you'll see from Snap Engage in your Inbox:
Head over to the SnapEngage Help Center to find their documentation: How to integrate SnapEngage with Help Scout