Connect Help Scout and Mailchimp: See Mailchimp List Subscriptions in the Sidebar

Mailchimp is an email marketing service used by companies large and small all over the world. Their product has everything your business needs to manage an email newsletter, and they give you great reporting along the way.

The Help Scout App pulls everything you need to know from the customer's Mailchimp profile right into the sidebar. You can see what lists they are subscribed to, add them to or unsubscribe them from a list, and open their Mailchimp profile in a click. Important to note, when you unsubscribe a customer from a mailing list, it works as if the customer has unsubscribed themselves

Activation instructions


Head to Manage > Apps > Mailchimp in Help Scout. Click on the blue Install App button in the left sidebar.


You'll then be prompted to sign in to your Mailchimp account to authorize Help Scout. Enter your credentials and click on the Log In button.


You'll be directed back to the app page in Help Scout, where you can select the mailboxes you'd like the Mailchimp integration to show up in. Once you've selected them, click Save. You're done! Easy peasy. 

Note: At this time, it is only possible to link one Mailchimp account per Help Scout account. Additionally, when you subscribe a customer from Help Scout, only the customer's email is added to the list. 
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