Connect Nicereply With Help Scout to Gather Feedback
Once connected, you can measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a conversation.
Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back directly to the rated conversation into Help Scout as a note and custom field values (available on the Plus plan).
- Measure Customer Effort, Customer Satisfaction, and Net Promoter Score
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around when it starts to derail
- Use Post-resolution email surveys to survey your customers automatically after you resolve a conversation in Help Scout. Once set, you don’t have to do a thing
- Customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics
- Recognize your best agents with leaderboards and drill down stats per team and agent
- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or Slack / MS Teams channel