Nicereply is a simple tool for collecting satisfaction ratings from your customers. By embedding a ratings link into your signature, customers can rate each reply you send. Here's a snapshot of how it will appear in Help Scout:

Activation instructions


You'll need your Help Scout API key to get started. Head over to your profile page in Help Scout and click on the Authentication section located on the left-hand sidebar, and select the API Keys tab. Click on the blue Generate an API Key button. Copy your new key to the clipboard and tab over to Nicereply.


Log in to your Nicereply account and click on the CSAT section located in the left-hand sidebar. From there, click on the green Start CSAT button. 


On the next page, select Email Template (the first option) and click on the green Try This button.


Click on the Help Scout logo from the list of integrations, and paste your API key in to the box, then click the Connect and Continue button. On the next page, select any Users from your Help Scout account that you'd like to import into Nicereply.


On the next page, select which ratings template that you'd like to use and copy the code by clicking the Code tab for the format of your choice. In the example below, we've chosen the smiley faces option.


Head back to Help Scout to  install the Nicereply app and add in your Nicereply company URL. If you don't know the URL off the top of your head, check out the SettingsCompany / Account settings page in Nicereply. Switch to HTML in the Rating Text editor, and paste in the code that you just copied.

Your ratings link will be included in the signature of replies sent via your selected mailboxes. Lastly, you can also plug in a custom domain if you've got that set up on Nicereply. Make sure to hit Save.

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