Connect Hively With Help Scout to Gather Feedback

Hively is a great way to measure customer happiness. With Hively's snippet embedded in your signature, customers can rate your response with just one click. This article will guide you through integrating Hively with Help Scout.

Activation instructions

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Select Help Scout from the list of integrations they offer.

You'll need to enter the Help Scout User ID for each person who has a Hively and Help Scout profile.

To get Help Scout User IDs, head to Manage > Users in Help Scout, and click on each user. The URL of the User Profile shows the User ID at the end of the address. For example, if the User Profile URL is https://secure.helpscout.net/users/profile/55555, then 55555 is the User ID.

Click Update after adding all User IDs.

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Click on Help Scout under Your Integrations, then click Get Helpscout snippet, then Show HTML or Show snippet as HTML. Copy the HTML code to your clipboard.

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Head back into Help Scout and go to Manage > Apps > Hively. Click Install App, toggle to the HTML editor by clicking on the </> icon, then paste your signature code in to the Rating Text box. Set the rating appears in outgoing emails, and which Inboxes will use your Hively ratings link. Click Save when you're done.

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Toggle back to the visual editor by clicking the </> icon to see what the rating piece will look like.