Connect Talkdesk and Help Scout to Manage Phone Calls

Talkdesk brings all the benefits of an enterprise-level call center to your business. It's entirely web-based and works beautifully alongside Help Scout. With Talkdesk, members of your team can take and route customer phone calls from their browser. Customer history is pulled up automatically so you can be helpful right away.

This integration enables you to keep Talkdesk and Help Scout in sync with regard to customer profile and conversation activity. If you update a customer profile in Talkdesk, that update is instantly sent to Help Scout. If the customer leaves a voicemail, it can be available in both places for a quick response.

There is no installation to complete within Help Scout for this integration; you only need to activate it at Talkdesk. 

Activation Instructions

This integration was developed by Talkdesk and is supported by their team. You can find their documentation on the set up here: Help Scout Integration Activation

If you need help with the setup or have additional questions, their team can help! Head to Submit a request to reach out to their support.