Docs Article Satisfaction Ratings

Article satisfaction ratings allow your Docs site visitors let you know how helpful your knowledge base content is with a single click. You can use this information to fine tune your Docs articles and maximize your self-service support, which can make a big difference in your team's overall support efficiency and value. 

If you are serving Docs articles in a Beacon, your customers will see ratings appear on articles within Beacon as well. 

In this article

Enable Docs Article Ratings

Docs Article Ratings are specific for each Docs site and are turned on for new sites by default. Head to Manage > Docs to select a site and scroll down to find the Feedback section of your Site Settings. Toggle Article Ratings on or off. 

Click on the Translate tab customize the labels for the article rating options. Use this to match your branding and style or translate the labels to your preferred language.

How Customers Rate Articles

A rating option will appear at the bottom of each article with a happy face and a sad face for the visitor to choose from. Any visitor to your Docs site can rate an article one time. 

Give it a try on us! Rate this article down below and let us know what you think. 

Report on Ratings

Head right into your Docs Report to see how your customers have rated your articles. Check out Reports: Docs for a bit more information on what you see there!

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