Supported Browsers and System Requirements

Help Scout is a web based application that does not require any download or install for use on a computer with a supported web browser. Apps are available to download for use on iOS and Android mobile platforms. 

In this article:

Supported Computer Web Browsers for Help Scout Users

The Help Scout app is tested and supported on the following web browsers for use on a computer: 
  • Chrome 
  • Firefox 
  • Safari 
  • Edge (Chromium based only)
The last 3 versions of each browser listed above are supported. 
We do not support mobile web browsers for using the Help Scout web app; we advise use of the mobile apps instead. Use of older versions of browsers, or use of browsers not specified in this article, is not prohibited, but support is not offered for them. 

Note: Support for Internet Explorer 11 for Help Scout users ended December 31, 2018.  You can still log in using IE, but we can't guarantee Help Scout will work properly.

Supported Web Browsers for Beacon and Docs

Docs sites and Beacon embeds, as customer-facing components, are tested and supported in the following web browsers:
Computer
  • Chrome 
  • Firefox 
  • Safari 
  • Edge (Chromium based only)
  • Internet Explorer 11

The last 3 versions Chrome, Firefox, Safari, and Edge are supported. Older versions of these browsers may still work. 

Mobile
  • We test the latest iOS and Android versions based on the highest usage of 95% or more of traffic. This tends to be the last two versions on iOS and last 3-4 for Android.
  • Chrome (latest version)
  • Safari (latest version)
While we do allow custom JavaScript and CSS with Docs, browser support extends only to out-of-the-box implementations. 

iOS App Requirements 

Help Scout for iPhone requires iOS 13.0 or later. 

Android App Requirements

Help Scout for Android requires Android 8.0 or later. 
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