Supported Browsers and System Requirements

Help Scout is a web based application that does not require any download or install for use on a computer with a supported web browser. Apps are available to download for use on iOS and Android mobile platforms.

Supported Computer Web Browsers for Help Scout Users

The Help Scout app is tested and supported on the following web browsers for use on a computer:

Chrome
Firefox
Safari
Edge (Chromium based only)

The last 3 versions of each browser listed above are supported.

We do not support mobile web browsers for using the Help Scout web app; we advise use of the mobile apps instead. Use of older versions of browsers, or use of browsers not specified in this article, is not prohibited, but support is not offered for them.

Note: Support for Internet Explorer 11 for Help Scout users ended December 31, 2018. You can still log in using IE, but we can't guarantee Help Scout will work properly.

Supported Web Browsers for Beacon and Docs

Docs sites and Beacon embeds, as customer-facing components, are tested and supported in the following web browsers:

Computer

Chrome
Firefox
Safari
Edge (Chromium based only)

The last 3 versions Chrome, Firefox, Safari, and Edge are supported. Older versions of these browsers may still work.

Note: Support for Internet Explorer 11 ended as of May 13, 2022.

Mobile

Chrome (latest version)
Safari (latest version)

While we do allow custom JavaScript and CSS with Docs, browser support extends only to out-of-the-box implementations.

iOS App Requirements

Help Scout for iPhone is supported on both the latest and previous versions of iOS/iPadOS. Minimum requirement is the three most recent versions of iOS/iPadOS.

Android App Requirements

Help Scout for Android requires Android 11.0 or later.