The Chat report is all about seeing volume, efficiency, and team productivity when using Beacon with live chat over time. If you don't see the chat report, it means you aren't using Beacon. Set up a chat-enabled Beacon and give it a spin! Check out Reporting Definitions and Scenarios for the scoop on how these metrics are calculated.
What does our overall chat volume look like?
How long are customers waiting to be connected to our team?
How long are customers waiting for a reply in active chats?
How long do our chat conversations last?