Manage Beacon Docs Settings

From the main Beacon settings page, click Docs in the left navigation menu to access the Docs settings. Here we'll discuss the different options for Docs in Beacon! 

Basic Settings

Enable or Disable Docs

If you do not have the Docs feature enabled, you do not have any public collections in your Docs site, or you have not yet built your Docs site, you will not be able to toggle the switch to enable Docs in Beacon. Make sure you have the feature turned on, you've created a Docs site, and you have at least 1 public collection in that site and then come back and try again! 

Enable Docs to serve Docs articles in your Beacon. Choose the Docs site you want to serve in the Beacon if you have more than one Docs site. A single Beacon can only link to a single Docs site. 

Choose Display Everything to show all articles from all collections in your chosen Docs site, choose Limit to Collections(s) to only show specific collections. Keep in mind: if you restrict collections, your team will only be able to share articles in the collections you're showing in Beacon's chat — if an article is in a collection that is not available to the Beacon and your User sends a link to that article in chat, the customer will see an error. 

Toggle the Enable Docs switch off if you don't want your Docs articles to be served in Beacon. If you are using Beacon just as a contact form widget (like the one you see on our own Docs site) or you don't have a Docs site that you want to surface to customers, turn Docs off here. If you've got Docs switched off, that's the end of the settings here! 

Want to restrict access to your Docs articles? You can do that by turning off your Docs site visibility but still serve it up in Beacon, then your Docs site is only accessible where you have that Beacon installed — check out Restrict Docs Site Access With Beacon for more on that! 

Suggested Content

Suggested content lets you surface specific articles to customers when they view the Answers section in Beacon. If you want your Beacon to always start with Answers, check out Work With Beacon Modes

The options here are many, so we've split out the detailed explanation for those options into its own article. See Customize Content Suggestions in Beacon for answers to your questions! 

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