Manage Beacon Docs Settings

Basic Docs Settings

From the Docs tab, you can toggle Docs search on or off. When Docs is disabled, customers are presented with contact options. When Docs is enabled, they can search your knowledge base from the Beacon. 

Pick which public or private Docs site you want to link to the Beacon from the dropdown list. You can chose to display all Docs content or limit the Beacon search to articles in specific collections. If you do not have Docs installed, the Enable Docs toggle is disabled. 

Note: A Beacon can only link to a single Docs site. The Docs site must have at least one Public collection to be available for Beacon. If you do not have any Public collections in any Docs site, the Enable Docs toggle is unavailable. 

Suggested content lets you surface specific articles to customers as soon as they open Beacon. For example, if your Beacon is on a pricing page, you might want to show pricing specific help articles right away. You’ll see suggested articles on the Beacon welcome screen.

Bonus points! To offer your customers instant help right where they need it, you can also open a specific article in Beacon, or in a popover, sidebar, or modal with in-page article links. Articles can be linked to any text or imagery on your site using Beacon's JavaScript API.

Show Top Articles

Your Beacon will show a list of the most popular Docs articles when Beacon is opened by default. Add  Custom Suggestions to override this list and unlock the option to disable Top Articles.  

Custom Suggestions by URL

Add custom web links or specific Docs articles to show in Beacon based on the page the customer is looking at. 

Note: Looking to add your Beacon to an existing Help Scout hosted Docs site? Grab your Beacon code from the Installation tab, then paste that into the Insert Head Code field under Manage > Docs > Custom Code. Press Save and you're all set!