Adding Help Scout Metrics to a Business Intelligence Tool

Help Scout has partnered with Fivetran to make it easy to get your data out of Help Scout and into a data warehouse. From there you can run SQL queries on the data or hook it up to a Business Intelligence tool like Looker, Chartio, or Tableau to track your metrics over time.

You can read more on our blog post announcement about the partnership: Performing Advanced Analytics on Your Help Scout Data with Fivetran.

Fivetran Questions

What is Fivetran?

Fivetran is a service that specializes in getting data out of various services ( like HubSpot, Salesforce, and now Help Scout) and putting that data into a data warehouse such as BigQuery, Redshift, or Snowflake. From there you can analyze the data directly using SQL or connect it to a Business Intelligence tool to build charts and track metrics over time.

What Help Scout data do I have access to with Fivetran?

Most of the data available via Help Scout's API is data that Fivetran has access to: data related to mailboxes, conversations, threads, etc. You can read more and view a schema on Fivetran's Help Scout Connector docs.

Where can I sign up?

Head to Fivetran's signup page.

Have a question about working with the Help Scout data?

Don't hesitate to reach out to our support team and we'll connect you with you with a data analyst who can help.

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