Adding Help Scout Metrics to a Business Intelligence Tool
Help Scout has partnered with Fivetran to make it easy to get your data out of Help Scout and into a data warehouse. From there you can run SQL queries on the data or hook it up to a Business Intelligence tool like Looker, Chartio, or Tableau to track your metrics over time.
You can read more on our blog post announcement about the partnership: Performing Advanced Analytics on Your Help Scout Data with Fivetran.
What is Fivetran?
Fivetran is a service that specializes in getting data out of various services ( like HubSpot, Salesforce, and now Help Scout) and putting that data into a data warehouse such as BigQuery, Redshift, or Snowflake. From there you can analyze the data directly using SQL or connect it to a Business Intelligence tool to build charts and track metrics over time.
What Help Scout data do I have access to with Fivetran?
Most of the data available via Help Scout's API is data that Fivetran has access to: data related to mailboxes, conversations, threads, etc. You can read more and view a schema on Fivetran's Help Scout Connector docs.
Where can I sign up?
Head to Fivetran's signup page.
Have a question about working with the Help Scout data?
Don't hesitate to reach out to our support team and we'll connect you with you with a data analyst who can help.