HTTPS is a modern encryption protocol that creates a secure connection between your browser and the sites you visit. Our goal is to provide HTTPS (SSL) connections by default for all Docs sites.
In this article
About the Certificate
SSL and Sub-domains
HTTPS connections are also supported for Docs sub-domains (helpscoutdocs.com). If you're not using a custom domain name, you can point customers to the HTTPS version of your Docs site URL. For example: https://subdomain.helpscoutdocs.com. Subdomains also redirect to HTTPS by default.
Common QuestionsWhat happens if we update our custom domain?
Custom domain updates will automatically trigger a new SSL certificate for the new custom domain.
It can take up to a few hours for DNS propagation and certificate allocation. If you are seeing this error and it's been more than 2 hours since you set your custom domain, give us a shout and let us know.
Toggling Flexible SSL off in favor of Full allows Cloudflare to connect to Help Scout over a secured connection. This will prevent Help Scout from generating a redirect in an attempt to secure the connection. However, we do not officially support having Cloudflare serve your SSL certificate, and are able to provide limited support if there are issues with this setup.