HTTPS is a modern encryption protocol that creates a secure connection between your browser and the sites you visit. Our goal is to provide HTTPS (SSL) connections by default for all Docs sites.
In this article
About the Certificate
SSL and Subdomains
HTTPS connections are also supported for Docs subdomains (helpscoutdocs.com). If you're not using a CNAME, you can point customers to the HTTPS version of your Docs site URL. For example: https://subdomain.helpscoutdocs.com. Subdomains also redirect to HTTPS by default.
Common QuestionsWhat happens if our CNAME is updated?
CNAME updates will automatically trigger a new SSL certificate for the new CNAME.
It can take up to 24 hours for us to provision and install your new certificate after you have set the Custom Domain and we've been able to verify the CNAME record. If it has been more than 24 hours and you are still seeing the wrong certificate, give us a shout and let us know.
Toggling Flexible SSL off in favor of Full allows Cloudflare to connect to Help Scout over a secured connection. This will prevent Help Scout from generating a redirect in an attempt to secure the connection.