Payments and Invoices

As the account owner, you can change your Help Scout subscription and payment method at any time. Let's take a quick look at the Your Plan page. Only the account owner is able to access this page.

In this article

Update Payment Details

You can update your credit card information by clicking the edit link below your current card details. If you need to update the name or address that appear on the invoice, click the change contact information link. The plan summary shows you how many User accounts you're paying for, and when your next automatic payment will be made.

View and Print Invoices

If you need to print invoices, click on the Invoices tab in the sidebar. You'll see all your past (and pending) payments listed in the table. Clicking the View/Print Invoice link will open the invoice in a small pop-up window.

Make an Annual Payment

Interested in paying for a year? 


Click the Make an Annual Payment link just under the account summary section.


Review the amount and click the Make an Annual Payment button. If you'd like to pay via check or PayPal, contact us and we'll send you an invoice to finish the payment process. 


When paying annually by credit card, we also support auto-renewing annual billing. If auto-renew is enabled, your annual renewal will be charged automatically to the credit card on file when there isn't enough prepaid credit remaining on your account. By default, auto-renew will be enabled for any new annual payments made by credit card. 

To enable auto-renew, head to the Your Plan page then toggle Auto-renew on. 

If auto-renew is disabled and there isn't enough prepaid credits remaining on your account, you'll be charged for the total payable balance. Your next monthly payment will be charged to the credit card on file at your plan's regular monthly rate.  

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