Log in to Help Scout

There are a few different ways to log into Help Scout. This article covers each of those different methods.

In this article

Help Scout Account

You can log in to your account using just your Help Scout credentials. Simply head to the log-in page, type in your email address and password, and you're all set.

Google G Suite

If your Help Scout account is set up to use the Google G Suite integration, you can log in using your Google account. 

If you'd prefer to log in via G Suite, click on the grey Sign in with Google button below the blue Log In button. A new window will popup that will ask you to Sign in to Google, or choose which Google account you'd like to authenticate with if you were already logged in to any Google accounts. Login with or choose the same one that you use to log into Help Scout. 

After authenticating, the login screen will remember which credentials you used the last time and default to it moving forward.

Single Sign-On (SSO)

Single sign-on via a custom SAML solution is also available on Company Plans. If your account has SSO enabled, enter your log-in email address for Help Scout. If it is tied to your company's domain, a blue Log in with Single Sign-on button will appear. 

Check out this article for more on how to set up SSO for your account.

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