Cancel Your Help Scout Account

We're sorry to see you go! Only the account owner can cancel the account, and if you're super sure you want to cancel, please remember that there's no turning back — the account will be terminated immediately. Once you cancel, you won't be charged again, and your account will be inaccessible.

All account data will be permanently deleted 60 days after the account is canceled. Make sure to export your data before canceling. 

Cancel Your Account


Click the Account icon in the top-right hand corner of Help Scout, then select the Your Plan option from the dropdown menu.


Click the red Cancel Account link at the bottom of the page.

Confirm cancellation by entering your Help Scout password and clicking the red Delete My Account button. Your account will be cancelled immediately upon confirmation. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.