Restricted Access for Russia and Belarus

As of September 12, 2024, Help Scout will no longer provide access to users in Russia or Belarus due to sanctions put in place by the United States government.


  • Accounts with billing addresses in Belarus or Russia have been terminated pursuant to the sanctions.
  • Help Scout users on any account are blocked from accessing services from Russia or Belarus. This does not affect the account overall or the user's ability to access services from other locations.

Find the official details of the sanctions from the U.S. Department of the Treasury here: https://ofac.treasury.gov/media/932951/download?inline

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