Messages: Examples for Educational Organizations

Use Messages to proactively communicate with current and prospective students, alumni, and general website visitors. 

The flexibility of Messages can help you increase engagement with your students, make important site announcements, or reduce email volume by serving up helpful guides right where your students need it the most.

All sorts of departments on campus can benefit from Beacon Messages! Check out some ideas below to get inspiration on how your team can get up and running with Messages.

Make Campus Announcements

Create a message that appears on your website to announce new operational hours for public student spaces, such as computer labs, food halls, gyms, and residence facilities. 

Share Tech Guides

Help students fix basic technical issues by providing help guides through a message before they can reach out to you to create more email volume for your team. Connect the message to an article from your knowledge base, and it will open right up to the article when that person needs it the most.

Offer Deadline Reminders

Remind prospective students of any upcoming application deadlines for school or financial aid, and link directly to the place where they can being the process. 

Announce Big Events

Alert alumni and other boosters about upcoming ticket sales for big events.

Chat with Prospective Students

Set up a message to offer live chat with Admissions (when your team is available) to answer any questions prospective questions incoming students may have. If your team isn’t online and available to chat, their questions will be submitted by email to your Help Scout inbox.