Find the Number of Contacts Served to Pick Your Plan
This guide will help you estimate how many contacts you serve each month if you’re currently using a different customer service platform. Knowing this can help you choose the right Help Scout plan.
You can find a more detailed explanation of how a contact is counted in Manage Your Contact-Based Plan: What is a Contact?
Choose your current platform:
Gmail (Google Workspace)
Find how many contacts you are helping in a month
This search will give you a rough count of how many contacts you’ve replied to (aka helped) in Gmail: from:me newer_than:30d. Our suggested ratio is to multiply that count by 0.7 to get a contact count, but you can use a higher multiple if you believe you serve more unique contacts.
Determine your contacts served with Help Scout
Take that monthly ticket count and put it into our contacts helped calculator, on our pricing page. This simple calculator gives you an approximated contacts served number that will help you determine your plan.
Intercom
Find how many tickets you receive monthly in Intercom
Navigate to Reports > Human support > Tickets within your Intercom dashboard; this will access your dedicated tickets report which displays the monthly ticket count.
Determine your contacts served with Help Scout
Take that monthly ticket count and put it into our contacts helped calculator, on our pricing page. This simple calculator gives you an approximated contacts served number that will help you determine your plan.
Zendesk
Find how many tickets you receive monthly in Zendesk
In the Explore feature:
- Click the Reports icon in Explore
- Click New report in the Reports library
- Select Support > Support - Tickets
- Click Start report
- Add metrics
- Select Users and organizations > End-users
- Click Apply
- Change the aggregator for the End-users metric to D_COUNT
- Select Time - Ticket Created > Ticket Created - Year and Time - Ticket Created - Month
- Click Apply
- Filter results by selecting a period
Determine your contacts served with Help Scout
Take that monthly ticket count and put it into our contacts helped calculator, on our pricing page. This simple calculator gives you an approximated contacts served number that will help you determine your plan.
HubSpot Service Hub
Find how many tickets you receive monthly in HubSpot Service Hub
Navigate to your HubSpot account settings, click on Account & Billing, and then within the "Products & Add-ons" section, you will see the details of your current subscription, including the number of tickets allowed per month based on your chosen Service Hub plan.
Determine your contacts served with Help Scout
Take that monthly ticket count and put it into our contacts helped calculator, on our pricing page. This simple calculator gives you an approximated contacts served number that will help you determine your plan.
Freshdesk
Find how many tickets you receive monthly in Freshdesk
Navigate to Analytics > Curated Reports > Ticket Volume Trends; this report will show you the overall ticket volume trend, allowing you to analyze the number of tickets created within a specific date range, including monthly breakdowns.
Determine your contacts served with Help Scout
Take that monthly ticket count and put it into our contacts helped calculator, on our pricing page. This simple calculator gives you an approximated contacts served number that will help you determine your plan.
Gorgias
Find how many tickets you receive monthly in Gorgias
Navigate to Settings > Account > Billing & Usage within your Gorgias dashboard; this section will display your current usage and ticket count for the billing cycle, allowing you to track your monthly ticket volume.
Determine your contacts served with Help Scout
Take that monthly ticket count and put it into our contacts helped calculator, on our pricing page. This simple calculator gives you an approximated contacts served number that will help you determine your plan.
Front
Find how many tickets you receive monthly in Front
To find out how many tickets you get per month as a Front customer, you can access your billing information within your Front account, which will clearly display your current plan and the associated number of tickets included per month.
Determine your contacts served with Help Scout
Take that monthly ticket count and put it into our contacts helped calculator, on our pricing page. This simple calculator gives you an approximated contacts served number that will help you determine your plan.