Self Service for Healthcare

While a lot of communication needs with clients and patients require the utmost privacy due to HIPAA requirements, some basic questions can be answered without violating privacy laws. However, questions about things like office hours, basic insurance policies, and how to book appointments can all be answered from your website without your office needing to spend time responding to those types of questions via email.

A Web Widget

Within Help Scout accounts is a feature we call Beacon, which is a widget that can be added to your website. Beacon gives you easy way to get an email contact form on your website, but it is most helpful in answering questions your website visitors have immediately. Within Beacon you can display FAQ articles where people can search for the answer they need, and keep extra email out your inbox.

Help Clients with AI

Using AI to help patients or clients might feel out of reach, considering how much private information your office deals with on a daily basis. But for those easier questions that you do not have privacy concerns with, AI can be a great tool to get people help instantly.

With AI built into Beacon, anyone visiting your website can ask it questions, and it is only going to give them information from your own site, not from the entire internet. You inform it on exactly what you would like it to learn from, and how you would like it to answer questions. That leads to far less inaccurate answers like other AI tools you might be used to and, far more help for those basic questions a patient or client might have at 10pm.

A FAQ Site

You may have a page on your website with FAQ information,  and that might be hard to get updated when changes need to be made. A request might need to be made to the website's administrator to make updates, which could take weeks to fulfill even to change something as simple as yearly insurance updates or revised office hours.

With Docs in Help Scout, you can create, maintain, and publish your own FAQ site that can be run by anyone in your office. Create any articles you would like to it, like insurance policies, how to reach other affiliated offices, basic procedure information, and scheduling information.