Self Service for Logistics

Logistics businesses have a lot of moving parts, and a lot of people to communicate with from customers to suppliers to shippers. But even though many of the emails you receive might need a personalized response for things like shipping timelines, a lot of other questions you receive via email could be avoided by providing answers to those simple questions right from your website.  

A Website Widget

Every Help Scout account includes a tool called Beacon, which is a widget that can be embedded on your website. In it's simplest form Beacon gives you an easy way to get an email contact form on your website.  But it is most helpful in answering questions your website visitors have while visiting your site, and get them those answers immediately.

Within Beacon you can display FAQ articles where people can search for the answer they need, and keep those extra emails out your inbox.

Use AI to Answer Questions

Helping your customers and suppliers using AI might feel like a frightening thing to do, considering just how much information it can get wrong. But unlike AI you might use to do web searches or complete simple day to day tasks, AI in Beacon learns from just your information, such as your website. Anyone visiting your website can ask Beacon questions, and it is only going to give them information from your own site, not from the entire internet.

Less inaccurate answers, more help for those basic questions a supplier or client might have after hours that you do not have to answer via email the next day.

A FAQ Site

While you may have a page on your website with FAQ information, it might be hard to get updated when changes need to be made. You may have to make a request to your web team or a third party that manages your website for you, which could take weeks to fulfill even to change something simple.

With Help Scout's Docs, you can create, maintain, and publish your own FAQ site that can be fully owned by your team with no other outside help needed. Create and add any articles you would like to it, such as basic shipping information, warehouse details, or product guides.