Customize Basic and Advanced Beacon Settings

From the Customize tab, you can change some basic Beacon settings like the language and button, or update a few advanced settings to get the look and feel of your Beacon just right. Customize all of the text labels you see in Beacon too!

Look and Feel

Beacon name

The Beacon name is for internal use only. Your customers do not see the name of your Beacon when using the Beacon.

Choose language

Choose the default language for all labels in Beacon. If the language you wish to use is not in this list, you can translate each label separately in the Customize labels section below.

Button style

Choose a button style that works best for you. If you want to launch a Beacon from a custom icon or text link, go with the Hidden option. You’ll need to use the Javascript API to initiate the Beacon

Color

Click the dropdown arrow next to the color swatch to view your options.

Drop in a HEX code or move the slider around to pick a color. You’ll notice that the color of the icon and text changes automatically based on your color range. We’ve done our best to chose a complementary color palette that's accessible, so you don’t have to change individual elements in the Beacon.

Advanced Options

Display the Beacon on the left or right side of the page. Most folks opt for the right side, but you might go with a left side embed if you have another widget in the right corner of the page. 

Z-Index

Adding a z-index value changes the stack order of Beacon so that it’s not bumping in to other elements on the page. There’s no minimum or maximum value, and you can use negative values, too.

Help Scout Logo

Plus and Pro plan customers can toggle Help Scout branding on or off. Standard plan customers will not see this option, and you'll see a small Powered by Help Scout mark on the bottom of your Beacon. 

Customize Labels

Specify your own text for each label to match your brand and voice; customize just a few or all of the labels as you wish! Click each header to expand and view all the labels in each section.

General

  • Answers navigation title
  • Ask navigation title
  • Minimize chat button text
  • Open chat button text
  • Default message error text
  • Close button text
  • Back button text

Answers

  • Suggested articles heading
  • Contact menu item
  • Search box default text
  • Try again

Ask

  • Message button label
  • Message button description
  • Chat button label
  • Chat button description
  • Ask heading
  • Ask sub-heading
  • Previous message menu item

Search Results

  • Get in touch prompt
  • Related articles

Response Text

  • No results title
  • No results text
  • Search term too specific
  • Connection error when searching
  • Connection error when viewing article

Escalation

  • Escalation seaerch text
  • Escalation search title
  • Escalation talk text
  • Escalation talk title
  • Escalation feedback question
  • Yes answer
  • No answer
  • Escalation feedback thank you
  • Escalation what next

Send a Message

  • Main title
  • How can we help?
  • Custom fields introduction message [Requires Plus or Pro plan]
  • We usually respond in
  • History
  • Continue editing text
  • Last updated text
  • You text

Contact Form

  • Name label
  • Subject label
  • Email address label
  • Message box text
  • Send button
  • Next button
  • Files label
  • Uploading label

Response Text

  • Success message title
  • Success message text
  • View and update prompt
  • Required field error message
  • E-mail validation error message
  • Attachment error text
  • Attachment size error text

Previous Messages

  • Reply button
  • Message box text
  • Send message button
  • Message received
  • Waiting for a reply
  • Previous message error message
  • Now date label
  • Day period text
  • Houw period text
  • Minute period text
  • New Messages label
  • Show More label
  • Conversation locked text
  • Start new conversation label

Chat

  • Chat heading title
  • Chat heading sublabel
  • Chat input label
  • Chat new message label
  • Chat end callout heading
  • Chat end callout message
  • Chat end callout link
  • Chat end unassigned callout heading
  • Chat end unassigned callout message
  • Chat end waiting customer heading
  • Chat end waiting customer message
  • Ending
  • End chat
  • Chat ended message
  • Chat connected message
  • Chatbot name
  • Chatbot greet
  • Chatbot prompt email
  • Chatbot confirmation message
  • Chatbox generic error message
  • Chatbot inactivity prompt
  • Chatbot invalid email message
  • Chatbot agent disconnected message
  • Chat availability changed message

Ratings

  • Heading
  • Comments placeholder
  • Rate button text

Transcript Email

  • Subject
  • Heading
  • Greeting
  • Copy of your discussion
  • Continue the conversation
  • Joined line item
  • Ended line item
  • You

AI Answers

  • AI Answers label
  • AI Assistant label
  • AI Answers card description
  • Ask question input placeholder
  • Sources label
  • Suggestions label
  • Search button label
  • Help Docs card label
  • Help Docs card description

Looking for AI Answers response options help? Check out Manage AI Answers: Settings: Responses.

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