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First things first! Open up your mailbox in Help Scout, click on the gear icon in the lower left-hand corner, and select Connection Settings from the dropdown menu.

On the Connection Settings page, click on the Receiving Emails tab, and you'll notice a funky looking email address - this is your forwarding alias. Copy it to your clipboard and head over to Outlook.

After logging in to, click on the tiny gear icon in the upper right-hand corner. Scroll to the bottom of the dropdown menu and select View all Outlook settings. This will take you to the Settings page.


From the Settings page, make sure Mail is highlighted, then click on Forwarding. This will bring up the Forwarding options. Click the box to select Enable forwarding, and paste in that email address you copied earlier. We recommend selecting Keep a copy of forwarded messages as well. Save your changes! 


That will do it - head back into Help Scout to see your emails in your mailbox! Next steps: Set up a Custom SMTP server to have your email sent from your address. For the information you'll need to set that up, check out POP and IMAP settings in

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